Shipping policy
Each jewel is delicately wrapped and presented in our signature packaging, designed to make every order feel personal and timeless.
At Violeta Filippou Jewelry, each piece is thoughtfully handcrafted in our Athens studio using precious metals and carefully selected stones. We place great importance not only on the creation of every jewel, but also on the experience of receiving it.
Order Preparation
All orders are carefully prepared and packaged by hand.
Please allow 1–7 business days for order processing.
Made-to-order, personalized, or custom pieces may require additional production time. Estimated completion times will be communicated when necessary.
During collection launches, holidays, or high-volume periods, processing times may be slightly extended.
Domestic Shipping — Greece
Orders within Greece are shipped via trusted courier service.
Estimated delivery time after dispatch:
- 1–3 business days
Once your order has been shipped, you will receive a confirmation email including tracking information.
International Shipping
International orders are shipped via ELTA Hellenic Post or selected international courier partners.
Estimated delivery times:
- Europe: 5–10 business days
- International destinations: 7–20 business days
Please note that delivery times may vary depending on customs clearance and local postal services.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or additional fees determined by the destination country. These charges are the responsibility of the customer.
Shipping Delays
While we make every effort to ensure timely delivery, Violeta Filippou Jewelry cannot be held responsible for delays caused by courier services, customs procedures, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure that all shipping details are entered correctly at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.
Contact
For any questions regarding your order or shipment, please contact:
