Terms & Conditions
PRIVACY POLICY
Effective date: 2020-04-22
- Introduction
Welcome to Violeta Filippou jewelry.
Violeta Filippou jewelry (“us”, “we”, or “our”) operates violetafilippou.com (hereinafter referred to as “Service”).
Our Privacy Policy governs your visit to violetafilippou.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.
We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).
- Definitions
SERVICE means the violetafilippou.com website operated by Violeta Filippou jewelry.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
- Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
- Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
0.1. Email address
0.2. First name and last name
0.3. Phone number
0.4. Address, Country, State, Province, ZIP/Postal code, City
0.5. Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
0.1. Session Cookies: We use Session Cookies to operate our Service.
0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
0.3. Security Cookies: We use Security Cookies for security purposes.
0.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Other Data
While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
- Use of Data
Violeta Filippou jewelry uses the collected data for various purposes:
0.1. to provide and maintain our Service;
0.2. to notify you about changes to our Service;
0.3. to allow you to participate in interactive features of our Service when you choose to do so;
0.4. to provide customer support;
0.5. to gather analysis or valuable information so that we can improve our Service;
0.6. to monitor the usage of our Service;
0.7. to detect, prevent and address technical issues;
0.8. to fulfil any other purpose for which you provide it;
0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
0.12. in any other way we may describe when you provide the information;
0.13. for any other purpose with your consent.
- Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
- Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Greece and choose to provide information to us, please note that we transfer the data, including Personal Data, to Greece and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Violeta Filippou jewelry will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
- Disclosure of Data
We may disclose personal information that we collect, or you provide:
0.1. Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
0.2. Other cases. We may disclose your information also:
0.2.1. to our subsidiaries and affiliates;
0.2.2. to contractors, service providers, and other third parties we use to support our business;
0.2.3. to fulfill the purpose for which you provide it;
0.2.4. for the purpose of including your company’s logo on our website;
0.2.5. for any other purpose disclosed by us when you provide the information;
0.2.6. with your consent in any other cases;
0.2.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
- Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
- Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
- CI/CD tools
We may use third-party Service Providers to automate the development process of our Service.
- Behavioral Remarketing
We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
- Payments
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
- Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
- Contact Us
If you have any questions about this Privacy Policy, please contact us by email: violetflp@hotmail.com.
TERMS AND CONDITIONS
Violeta Filippou is the trading name of
Violeta Filippou , a private company registered in Greece. Our registered address is Lekka 23-25, Syntagma , Athens , 10562 and vat number 139648751
Violeta Filippou’s website and related services are made available to you in accordance with the following Terms of and Conditions and any other rules posted on our website.
Violeta Filippou reserves the right to change the terms and conditions of transactions. The company assumes the obligation to update this document in case of any change or addition to the terms.
Orders
All orders are shipped out of our showroom in Syntagma, Athens, Greece. Prices and invoices include the current official Greek VAT (Value Added Tax) and are denominated in Euros.
All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers
Violeta Filippou offers products for sale that are in stock and available for dispatch from our showroom. Occasionally however, some of our items may be:
Products in Stock
Products for sale that are in stock are available for dispatch from our showroom within 2-5 working days. For any order cancellation in these products or change of address or payment, you may email violetflp@hotmail.com This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.
Products in our production chain.
In this case the product will be tagged with the label “producing. Your rights regarding an advance purchase are the same as those for any other purchase at Violeta Filippou. Alternatively, you may simply choose to register your email address for notification of arrival of selected items not held in stock. In this case we will attempt to notify you by email within 48 hours of the product becoming available on the Site. For any order cancellation in these products or change of address or payment, you may email violetflp@hotmail.com.
This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.
Payment
The following methods of payment are accepted:
- Credit or Debit Card
You can choose to pay with your credit card via PayPal even if you don’t have a Paypal account
- PayPal
Violet Filippou accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.
- Cash on Delivery
Paying cash on delivery is free of charge and is available only in Greece for orders up to 100 Euros. Payment will be collected at the time that you will receive the product that you ordered Bank Transfer
Your payments must be addressed to the following bank accounts:
National Bank of Greece: IBAN GR9701101040000010400524269
Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared. This process might take up to 2 working days depending on the bank. Alternatively, if you desire immediate processing of your order, you can send your payment confirmation to violetflp@hotmail.com
SHIPPING POLICY
Shipping in Greece is free for orders over 59 Euros.
Greece
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Rate name |
Conditions |
Price |
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Standard Shipping |
€0.00–€59.00 |
€4.90 |
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Free Shipping |
€59.10 and up |
Free |
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Canada, United States
Rest of World
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* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
Please note that every delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.
Please note that we aim to dispatch all orders within 1-3 days for the items that are in ‘stock’. The orders must placed by 1.00 pm (CET) for same day dispatch upon request. Orders placed on Friday (after 1pm), Saturday and Sunday will be processed on Monday or the next working day. Working days exclude Saturdays, Sundays and major public holidays.
The orders for items in ‘producing’ will be dispatched in 7 working days with maximum period one month. The delivery time commence from the date of dispatch of your order. Violeta Filippou is not responsible for delays in shipments caused by other circumstances beyond our control, such as weather condition, international matters etc.
You will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order, when your order has been shipped.
GIFTS
All of our items are prepared as a gift. You also have the option to include a handwritten personal message. If your order is comprised of different gifts please mention it in the order’s comments.
You may also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information during checkout and we will notify you by email when the recipient has received your gift. We will also send you directly the invoice of the gift by email.
RETURN POLICY
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date (less original shipping and handling fees) In order for returns to be accepted, all items must be in perfect condition with security tag, original packaging and any enclosed documentation
Custom made products are not returnable and refundable. This does not affect your statutory rights in case of a defective product.
Violeta Filippou reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
- Refund
Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, PayPal or bank account used for paying for the order. Processing time may vary depending on the bank or Credit Card Company.
Refunds are not possible for sale items and for orders paid with interest-free installment.
Return Fees
Orders must be returned using the stated carrier using our account.
The return fee will amount to the same shipping fee paid for receiving your order.
Returns are not accepted for items purchased on sale from: USA, Canada, Mexico & Rest of the World.
RETURN INSTRUCTIONS
Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.
E-mail to violetflp@hotmail.com within 7 working days of receiving your order.
You will then receive an email confirming your return request, information and instructions in how to arrange your return collection.
Confirm your chosen compensation method.
Once we receive and accept your returned package, we will contact you confirming receipt of your return.